Intake Services

Please note: as a result of the recent pandemic, there has been an increase in demand for eating disorder treatment across the province of Ontario. Eating disorder treatments for all ages are currently experiencing longer wait times; both BANA (adults) and weCHC-Teen Health (adolescents) are facing service delays.

For ADULTS:

Currently, we are booking assessments into the month of: March 2022
Our current wait time for treatment, once assessment is complete, is approximately: 10-12 months

For ADOLESCENTS:

Wait times for adolescent services may vary, and are determined by the Teen Health Centre.

For PARENTS:

If you are a parent seeking more information, please contact the Teen Health Centre, or alternatively browse our resource page under the drop-down menu “Family and Friends”. Please note, BANA does not treat individuals under the age of 20; adolescents are referred to the Teen Health Centre.

For more on supporting an adolescent with an ED, visit:
http://www.canped.ca/

For all individuals seeking support, we recommend regular medical monitoring with your primary care practitioners while you await our services in order to monitor and ensure your safety.

For MEDICAL PROFESSIONALS:

For medical professionals wanting to learn more about supporting their patients during the interim period, visit: 
AED Medical Care 4th Edition

We apologize for the delays; we are working hard to manage and reduce our current wait times. Thank you for your patience.

Intake

BANA, in partnership with the Teen Health-Windsor Essex Community Health Centre, provides centralized intake for new client inquiries and referrals for  residents of Windsor and Essex County. Intake services are provided to all ages, free of charge (Ontario residents) and will streamline your access to treatment and provide a continuum of care while answering your questions and requests for assistance.

BANA provides clinical treatment to the adult population only; however, our Intake Specialist will refer youth and adolescents to our community partners.

The toll-free number is open weekdays from 8:30am – 4:30pm and has voice mail during off hours or if the Intake Coordinator is assisting another individual. Every effort will be made to contact you as soon as possible.

Treatment is not guaranteed and will be offered if appropriate. Treatment is time sensitive and prioritizes normalizing eating and reduction eating disorder behaviours. BANA’s program is not a fit for everyone. If you would like to access BANA’s services, please complete an intake request form (below).

Adults

BANA is an outpatient eating disorder clinic that provides services for those living in Windsor-Essex who are 20 and older.
To be eligible for BANA’s services, you must:

  • Have a BMI of 16.5 or above (if your BMI is lower, please refer to the bottom of this page for more intensive options***)
  • Must be medically stable and agree to regular medical monitoring carried out by your family physician or nurse practitioner. The primary health care provider is responsible for medical monitoring while you are waiting for service and attending services
  • Must be able to commit to staying alive and willing to addressing any life-threatening behaviors (this in includes addressing eating disorder behaviors that put your life at risk) 
  • If you have additional diagnosis (depression, anxiety, PTSD, substance misuse etc.) it may be important for you to seek support to address these concerns prior to entering eating disorder treatment, if you have not done so already
  • Be able to engage in activities of daily living
  • Be ready to work on recovering from your eating disorder

If you are experiencing any of the following, now may not be the right time for an eating disorder referral:

  • If you are experiencing suicidality with active self-harm, intent, or plan
  • If you have a severe or chronic medical condition that is untreated or unmanaged (such as diabetes, low blood pressure, electrolyte imbalance  etc.) 
  • If you have medical instability that requires day treatment or inpatient treatment
  • If you are currently experiencing psychotic or manic symptoms that are unmanaged
  • If you have cognitive, language or daily functioning impairments that would render you unable to engage with the program content
  • If you have a substance dependence that requires a detox phase first
  • If you are incarcerated

Youth & Adolescents

  • This form must be completed by the teen requesting services. If you are reaching out on behalf of a youth/adolescent, please email: rose@bana.ca
  • Youth and adolescents will be referred to community partners. Services for Adolescents are serviced at Windsor-Essex Community Health Centre Teen Health Centre.
  • For specific information on teen treatment services and wait times, please contact the Teen Health Centre directly, or visit: https://wechc.org/location/teen-health/ 
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Adult Intensive Services

***BANA does not offer inpatient or hospital treatment. Please refer to links below for intensive treatment options.

BANA is not a crisis service, if you or someone you know is in crisis, please visit the nearest emergency room, or contact one of the two crisis options in Windsor-Essex:

  • Distress Centre Windsor Essex County: 519-256-5000 (operates noon to midnight)
  • Community Crisis Centre Windsor Essex County: 519-973-4435 (operates 24 hours)
  • Canada Suicide Prevention Service: 1-833-456-4566 (operates 24 hours)

TOGETHER

We Can Find Solutions